If sales are poor, marketing is to blame - or is it?

September 25, 2024

The strategic role of marketing has not really gained a stronger foothold in companies, and it is still often seen as a support function with a communicative and tactical role, according to Teea Björklund.

“If sales are strong, the sales have done a good job. If sales are poor, marketing is to blame.” This is a genuine statement by a customer. Hand on heart – does this sound familiar? Most of us have experienced this at least occasionally.

Perhaps strategic marketing seems too vague. What if we talked about the customer instead? It is no news that the convergence of business, sales and marketing is increasingly important. The customer is at the heart of all these functions.

The superpower that marketing brings to the table is customer understanding and the knowledge of how this information can be utilised in business planning and operations. The aim of customer understanding is to build a brand, identify growth potential and build growth. This will help develop the business in a multichannel manner using different technologies.

Is our obsession with conversion causing us to ignore brand building?

When you are responsible for business operations, you find yourself wandering. It is easy to look at results brought by marketing in the short term. They are logical, easy to measure and almost self-explanatory. And also important, of course.

But what is equally important is that the organisation has an in-depth understanding of the business impact of marketing. Are we patient, and do we follow the return on investment as we would for machine investments? Or does our conversion obsession lead us to forget about building a strong brand and commitment to our brand and products? We make sure new customers find our brand.

For planning activities this autumn, I'm offering five tips that can help open up a more strategic marketing conversation in your organisation:

  1. The onus is often on marketing to prove how it contributes to the success of the company. Marketing metrics are also business management metrics. We defined these together, didn’t we? How about kicking off the autumn by discussing them together?
  2. Is your brand and marketing strategy in good shape? Does it support day-to-day and long-term operations; is it part of the business strategy? Does your organisation share a view of the right direction? World-class brands are born of customer understanding and customer promise, systematic and consistent work to develop the brand and customer experience, and effective communications to the right target groups.
  3. Effective data-driven marketing encompasses the brand in addition to more tactical activities. Insight built on customer data combined with creative, conceptual thinking makes for a killer combination. There is often too much data rather than too little. First, consider the data used by marketing extensively, from the understanding of customer needs to the analysis of the results and the actions decided based on them. Then try to simplify and find the key data points that everyone follows and understands. These can change, so an agile model is a good choice here too, but complexity tends to increase ambiguity.
  4. Bring the marketing, sales and customer service together. Identify and ensure a shared understanding of your key customer groups' purchase paths, customer experience and the required measures. Make sure the brand experience you are aiming for is the same as the customer experience. Although personalisation is a strong trend, it is good to bear in mind that it may be enough for customers to feel that the customer experience is pleasant and that they are being helped. This may be achieved with the appropriate level of segmentation and targeting.
  5. Artificial intelligence makes things more efficient and promotes creativity. When considering how generative AI can help us make marketing more efficient, would it be worth considering how it will allow more time for strategic planning and implementation of marketing?

Rather than a threat to creative work, generative AI is an opportunity. As we reform marketing processes, we must ensure that the use of AI increases creativity and helps the company stand out – and that the content produced strengthens the brand. It is high time that AI was incorporated into the marketing strategy.

VP Sales & Channels Teea Björklund is responsible for Sanoma's B2B sales and marketing. Teea believes that the significance and role of marketing in companies should be redefined.

   Further Reading

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How do you ensure the effectiveness of your marketing and determine the right metrics to use? Sanoma’s 10+1 Pillars of Effective Marketing outline the key aspects to consider and double as a promise to our customers. This is marketing, the Sanoma way.
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When choosing a gaming provider, the Finnish player prioritises reliability, security and brand familiarity. A new brand in the Finnish gaming market needs to earn their credibility through open communication and walking the talk.
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Many gaming operators hesitate to take steps while the reform of the Finnish gambling system is still underway and the restrictions to marketing remain open. Sanoma’s experts share three concrete actions you can do right now to get started and ensure visibility from the get-go.
tiina virtane
September 24, 2025
Marketing effectiveness relies on understanding your target audience and the market. This is especially true when making an entry with a new brand or concept. Sanoma’s experts share a simple and scalable method for building advertising success from the ground up when your plan is to enter the Finnish market. The three-step model for market entry helps you lay solid foundations for effective campaigns and content. When done right, the process becomes an iterative cycle that adapts to different needs. ”The idea is not to go through the steps and call it a day, but to begin with insight and strategy, create content for your chosen media, and finally measure and learn before starting again with a refined plan,” says Tiina Virtanen , Head of Insight and Marketing Solutions at Sanoma. Thorough groundwork brings results on campaign level. To recognise and demonstrate those results, you need clear, measurable objectives. ”If you base your strategy on a hunch or pick a goal that is too vague, such as simply entering the market and growing brand awareness, it’s hard to measure success and develop further. A clearly defined goal allows you to align your content production and prove the effectiveness of your advertising,” says Sanoma’s Director of Video Sales Anssi Heikka . Step 1: Fill knowledge gaps with research and insight Contrary to popular belief, Finland is not a miniature Sweden. The unique nuances of the Finnish media environment as well as the way Finns use media and relate to advertising make it worthwhile to put effort in research. “Start by taking a moment to consider your existing knowledge. Are there any blind spots that need addressing?” Virtanen suggests. Sanoma offers a multitude of ways to better find and learn about your audience: Eight media consumer segments based on Sanoma’s research help you scope out your potential audience and learn about their media use. Brand Tracking gives you a clear picture of how your marketing actions affect your image and brand awareness. The Audience Reporter reveals new approaches or previously overlooked potential by shedding light on the characteristics and interests of those who clicked on your advertising. Measuring the creative execution and effectiveness of your advertising across media helps you refine future campaigns. A tailored research project provides the answers to your most pressing questions regarding the market and your target audience. It offers useful data for launching a new product of brand, pre-testing marketing or getting to know a specific target group. “The benefit of working with Sanoma’s experts is that you have a professional by your side to interpret the data and translate it into suggestions for your next marketing actions,” Virtanen shares. Step 2: Invest time in strategy and create authentically local content The age-old challenge in marketing is finding the intersection of your favourite topics and what your audience wants to see. “There are no shortcuts to finding the advertising sweet spot. You need to first locate your audience, understand their interests and figure out the topics your brand should own. Time invested in creating a strategy is time well spent,” Anssi Heikka explains. When it comes to concepting advertising in Finland, authenticity and Finnish content are the way to go. Locally made content has proven time and time again to be more effective than that localised from international (or even Nordic) material. “I like to say that Finland is the European equivalent of Japan in that we have a distinct language and a culture formed in the intersection of east and west. Because of this, the Finnish consumer tends to quickly recognise if so-called local advertising is actually that,” Heikka says. Step 3: Boost your message with a cross-media approach By the time you have gone through steps 1 and 2, you will have a deep understanding of the market and your audience, a content strategy and a set of campaign materials ready to go. When you are ready to launch, make sure to pick more than one channel to advertise in. According to Sanoma’s research, every added channel results in an image lift of 13 per cent and an activation lift of 15 per cent on average. “Going cross-media is a way to make sure your target audience comes across your message throughout their day. This is ever more important as media use gets increasingly fragmented. When you have already invested in a campaign, it’s no use only choosing one channel,” Tiina Virtanen states. Having a single team to lead you through the entire process makes life simple and ensures a smooth flow of information. Sanoma’s 500+ professionals are there every step of the way from information gathering to content creation.
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